Frequently Asked Questions
When will my order arrive?
Delivery time depends on your location and the shipping method you choose. Order fulfillment on the day before 9 am PST. Please note that My Dating or our transportation partners do not consider weekends and holidays as working days.
Standard Shipping 10-15 Business Days $9.99
Fastest Shipping 3-5 Business Days $19.99
How do you ship it?
We ship through UPS and USPS. We provide shipping confirmation and tracking number by email on the day your order is shipped.
Discreet shipping is very important to me.What will be displayed on my package?
We will provide customers will complete privacy-protection plan, including black sealed bag.
30-day price guarantee.
If you find a better price for any item purchased from My Dating within 30 days, please contact us and we will refund the difference.
What is your return policy?
Due to the intimacy of the products we sell, we cannot return or replace the merchandise unless there is a defect. This is for the health, safety and peace of mind of our customers. Any item designed to contact any body part or liquid is non-returnable and cannot be resold.
What if the product is defective?
If a product is found to be defective within 30 days of purchase, we will replace it with the same item. Click here to contact us and let us know about this issue. We will send you a new replacement for free immediately. Any items returned must contain all original parts and packaging, batteries (if applicable), wires, controls, blank warranty cards, instructions, etc.
Can I cancel my order?
in most cases, your order will be processed and shipped the same day so you can get it quickly. Therefore, once an order is submitted, the order cannot be cancelled. Please order carefully.
Can I place an order by phone?
All orders must be placed online. We were unable to place an order by phone.
How can I place an order?
Once you have found the product you want to purchase, click the Add to Cart button button. Once you have selected your project, click the Continue Checkout button to fill in the required information. Choose the shipping and payment options you need. After the order is placed, you will receive confirmation by email.
How can I contact you?
You can contact us by email or WhatsApp, Monday to Friday 4:30 pm EST and 10 am to 4 pm EST (except holidays)